Richard began voluteering for Page Ahead in 1991, shortly after his wife, founding director Keltie Wright, assumed leadership of the organization. A computer systems analyst by trade, Richard put his considerable skills to work as a volunteer. With equal amounts ingenuity and determination, he single-handedly built a technology infrastructure for Page Ahead—increasing hardware from one computer to eight and introducing new software. In addition, he trained all staff and provided technical support from his home in Hawthorne Hills. His calm and level-headed approach to troubleshooting earned him the affectionate title of “one-man help desk and first-aid station.”